FAQ

  • Do you take insurance?

    We are currently in-network with TRICARE West for eligible patients located in Washington State. Coverage, referral requirements, copays, and deductibles vary depending on your plan.

    For patients with other insurance plans, we remain a cash-pay practice and do not bill insurance directly.

    For additional information about TRICARE coverage and referral requirements, please visit our TRICARE Information Page.

  • What Areas Do You Serve?

    We currently serve Washington and Florida residents. We cannot see patients who are residents of others states, just WA and FL. For more information about our out-of-state Telehealth provider status for Florida, you can visit https://flhealthsource.gov/telehealth.

  • Why is a credit card required to make an appointment?

    We have recently implemented a 24 hour cancellation policy for new patients due to a high volume of new patient no shows and last minute cancellations. When you make a new patient appointment, 40 minutes of time is reserved just for you. New patient cancellations made less than 24 hours in advance or no shows are now subject to a $25 cancellation fee.

  • Do you accept HSA/FSA cards?

    Yes we do! Care provided by our clinic is HSA/FSA eligible.

  • How Does My Telehealth Appointment Work?

    At the time of your appointment, you will get a text message with a secure video link. Simply click the link and your televisit will begin. If you are having trouble connecting, please call us at 360-800-9820.

  • What are your hours of operation?

    We have a dedicated receptionist answering our phones between the hours of 7:30AM-5PM Monday-Thursdays PST, and Friday 8:00 AM - 12 PM PST. We also see patients on Wednesday evenings outside our normal business hours to accommodate for those who cannot be seen from 8-4.